Refund policy

Contact Leafy Daydreams

Your seller is Mark Evans trading as Leafy Daydreams. Email shopify-mark@outlook.com or write to us at:

Mark Evans trading as Leafy Daydreams
3 Kinder Road
Inkersall
S43 3HR
United Kingdom

If you change your mind

You can cancel your online order without giving a reason, from the time you order until 14 days after the day you or your nominated recipient receive it. If items from one order arrive separately, this period starts the day after the last item arrives.

Tell us clearly that you wish to cancel, using the contact details above. Email or post is fine; you can use the cancellation form below, but you do not have to. Send your cancellation before the deadline. You do not need to wait for our approval. Including your order number helps us find your purchase.

Ask us for return instructions and a reference when you cancel. If we arrange a direct supplier return, we will give you its address and instructions. Your cancellation does not require approval. If we have not provided return instructions in time, you may send the goods to our business address above. We will not penalise a delay caused by us providing instructions late.

Send the goods back without unnecessary delay, and within 14 days after telling us you are cancelling. If cancelling the complete jug and pot set, return both pieces. You pay the direct return postage cost when you change your mind.

You may unpack and examine the goods as you would in a shop. Please pack ceramics securely for their return and keep proof of posting. Original packaging is helpful but is not a condition of your cancellation rights. We may reduce a refund to reflect a loss in value caused by handling beyond what is needed to check the goods. There is no cancellation or restocking fee.

Your cancellation refund

We refund the amount paid for the cancelled goods, including any standard outward delivery charge. For the complete £34.95 set, we do not deduct an outward delivery charge because delivery was included. If you chose a more expensive delivery service, we refund only the standard delivery amount.

We refund without unnecessary delay. Where goods are being returned, we may wait until we receive them or you provide evidence that you have sent them back, whichever happens first. We then refund within 14 days. If no goods need to be returned, we refund within 14 days after you tell us you are cancelling.

Refunds go to the original payment method unless you expressly agree otherwise, with no refund fee. Your refund does not depend on our supplier approving a claim or giving us credit.

Damaged, faulty or incorrect goods

Your goods must be of satisfactory quality, match their description and be fit for their purpose. Please contact us if something is wrong. Your order details and, where practical, photographs can help us investigate.

If goods arrive damaged, faulty or not as described, you normally have 30 days from the day after delivery to reject them for a full refund. Your legal rights continue after those 30 days. Depending on the circumstances, you may be entitled to a repair or replacement, or a price reduction or refund if those remedies are unavailable or do not put matters right as the law requires.

We cover reasonable return costs for goods returned because they are faulty or not as described. Contact us so we can arrange a suitable return method. Refunds due for faulty goods are made without unnecessary delay and within 14 days after we agree you are entitled to one.

Please tell us promptly, but a delay does not automatically remove your legal rights. Contact Leafy Daydreams directly for help with your purchase.

Optional cancellation form

You can copy and complete this form, then email or post it to us. You can also cancel with any other clear statement. Delete wording that does not apply.

To: Mark Evans trading as Leafy Daydreams, 3 Kinder Road, Inkersall, S43 3HR, United Kingdom. Email: shopify-mark@outlook.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

  • Goods:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s), only if this form is sent on paper:
  • Date: